Merchant-Fulfilled orders require an additional step in the configuration process called Seller Central Integration; it’s done during your initial account setup.Once both configurations are complete, Feedback Genius will be able to send messages for both FBA and Merchant-Fulfilled orders. All messages sent through Feedback Genius go through Amazon's Buyer-Seller messaging system.
The messages sent through Feedback Genius will always have your proper Amazon selling name when viewed by the buyer.
However, customers will not have access to your personal contact information.
Each message you create has the ability to filter out buyers who have already left seller feedback.
In our analysis, few Amazon buyers leave feedback for transactions.
Users, however, are much more likely to leave negative feedback for a transaction than positive feedback if everything goes smoothly.
By sending friendly, meaningful automatic feedback or review reminders, you can significantly increase that rate.With more positive responses, it will reduce the unfavorable effect of potential negative feedbacks or reviews. You can compose a message containing anything you want--as long as it follows Amazon's selling rules.Many users find Feedback Genius useful for reinforcing their brand by displaying their name and logo to buyers an additional time.Some sellers just like the ability to let the buyer know their product is out for delivery and to make sure it arrives.Some customers like using Feedback Genius for educating customers with providing instructional content by using attachments.At its core,the service is really a general-purpose automatic messaging system. Feedback Genius has the capability to send messages to orders dating back 60 days prior to you signing up. This is done to comply with Amazon’s rules about keeping messages relevant to a transaction and preventing accidental or intentional abuse of our system. Feedback Genius will automatically begin working for all FBA order events.